Customer Expert Specialist – Japanese Speaker

Teleperformance · 📍 Jakarta Raya · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
Rp 20.000.000 – Rp 25.000.000 per month
Teleperformance is seeking a dedicated Customer Expert Specialist who is fluent in Japanese to join our team. In this role, you will be responsible for providing exceptional customer service, resolving customer issues, and ensuring customer satisfaction. This is a great opportunity to work in a dynamic environment and make a significant impact on customer experiences.

📋 Tanggung Jawab Pekerjaan

Provide excellent customer service and support to Japanese-speaking customers.,Resolve customer issues and complaints in a timely and efficient manner.,Maintain accurate and up-to-date customer records.,Ensure customer satisfaction by meeting or exceeding service level agreements.,Stay updated with company policies and procedures related to customer service.,Participate in training and development programs to enhance skills and knowledge.,Collaborate with team members to achieve departmental goals.

🎓 Kualifikasi & Syarat

Fluent in Japanese language, both spoken and written.,Previous experience in customer service or a related field is preferred.,Strong communication and interpersonal skills.,Ability to work well under pressure and meet tight deadlines.,Good problem-solving and decision-making skills.,High school diploma or equivalent is required.,Experience with customer relationship management (CRM) software is a plus.

🛠️ Keahlian

Japanese language proficiencyCustomer service skillsCRM software experienceProblem-solving skillsInterpersonal skillsTime management skills
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