Customer Service Support Specialist - Jakarta

Join CXC Global as a Customer Service Support Specialist in Jakarta and play a pivotal role in delivering exceptional customer experiences. In this dynamic position, you will transform everyday interactions into meaningful connections while honing your problem-solving skills. As part of our dedicated Customer Service team, you will be the first point of contact for our clients, ensuring their queries are addressed promptly and professionally. Your efforts will directly impact customer satisfaction and loyalty, making this role both challenging and rewarding.

At CXC Global, we pride ourselves on fostering a collaborative and innovative environment. Located in the heart of Jakarta, our office is a vibrant hub where creativity and dedication thrive. You will have the opportunity to work alongside a diverse team of professionals, contributing to our mission of excellence in customer service. Whether you are handling inbound calls, emails, or live chats, your ability to provide timely and accurate responses will be crucial in maintaining our high standards.

We are looking for a proactive and detail-oriented individual who is passionate about building strong customer relationships. With a strong background in customer service and a commitment to continuous improvement, you will thrive in this role. Join us and be part of a team that values your growth and development, offering numerous opportunities for career advancement.

📋 Tanggung Jawab Pekerjaan

• Handle inbound customer inquiries via phone, email, and live chat, providing timely and accurate responses.
• Resolve customer issues and complaints efficiently, ensuring high levels of customer satisfaction.
• Maintain detailed records of all customer interactions using our CRM system, Salesforce.
• Collaborate with cross-functional teams to address complex customer queries and escalate issues as needed.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Train and mentor new customer service representatives to ensure consistent service quality.
• Stay updated with industry trends and best practices in customer service.
• Participate in quality assurance activities to ensure adherence to company policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum 2 years of experience in customer service or a similar role, preferably in a high-volume environment.
• Proven ability to handle multiple tasks and prioritize workload effectively.
• Excellent communication skills, both written and verbal, in English and Indonesian.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with CRM systems, particularly Salesforce, is a plus.
• Ability to work in a fast-paced environment with a focus on meeting service level agreements (SLAs).
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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